Kaput

Remember exactly four months ago when I wrote Bricked, describing how my Blackberry bit the big one, for no apparent reason?  This Blackberry Bold 9780 has now frozen.  Worse than the Blackberry Curve 3G did.

At least that one had some minimal functionality.  For instance, the trackpad was the only thing that was frozen.  So, I could cleverly use the keys to navigate and at least make calls.  It held me until I could get the new one, just before Santa came.

No, this one is completely frozen, despite all attempts to troubleshoot.  Don’t bother with any technical suggestions.  Unfortunately, I am well acquainted with troubleshooting a Blackberry.  And I’ve successfully brought some back to life.  You know, after third party applications crashed it.  Reinstall the OS.  That’s what they make SIM cards for.  Things like that.

So, this is my second defective Blackberry in less than six months.  I’m fed up with it.  I was loyal to RIM and defended Blackberry when everyone bragged about their iPhones and Androids.  “Could you hand two hundred some emails a day?”  “My phone still has an external keyboard.  Awesome for texting.”

No, even the external keyboard is not worth my sanity like this.  I live and breathe through a smartphone.  I rely on it.  Yeah, it’s sad to say, but who doesn’t anymore?  (Answer is not required.  It was rhetorical.)  I’m lost.  Get Google Maps App up.  I need to check the spelling of a word, or get a synonym.  Get the Dictionary App up.  Text, email, WordPress, Pandora – all necessities in my life.

Do you know what’s even worse?  I had to argue with T-mobile to get them to drop their $20 processing fee.  C’mon people!  It’s not my fault!  Other people have their phones for over two years with minimal problem.  And I have mine for four months?  The one prior lasted me eight months!  This is ridiculous!

And when I expressed that I was wholly unsatisfied with the Blackberry models, and asked if I could have a comparable Android, they told me no.  No, I couldn’t.  “Unfortunately, under the manufacturers warranty, I can only replace your current phone with the same or a similar model.”  Are you freakin’ serious!?

I remember back in the day, about six years ago, my ex was having serious problems with his phone.  I mean, a phone he had to send back three times in a month.  And finally, they said, “Would you like to pick out a different phone?”  It clearly wasn’t working out, and has serious bugs.  And they allowed him to do so.

If I’m meeting problems with a phone every four months or so, don’t you think it would be reasonable to offer another phone?  Because you know what T-mobile is going to do with mine?  They are going to refurbish it, and resell it.  It’s not as if they are really losing any money.  Meanwhile, I’m stuck paying for a data plan I can’t even use.

I’m done with T-mobile.  I am really sick of it.  Their customer service is awful.  Their phones are defective.  They are completely unreasonable when it comes to customer requests.  They no longer offer a “bill me later” option when it comes to upgrades.  Yeah, they want it up front, whether you decide the phone isn’t for you in the time period you bought it or not.  And their phone selection for upgrades is far behind their competitors.

No wonder the owner is so eager to unload this on someone.  I would have to say that their business practices are shady at best.

So, for the next few days, I’m going to be roughing it with an old school Motorola.  Or some other flip phone of that nature.

I should see my phone probably sometime next week.  Until then, it’s probably likely that I’ll mostly be off the grid, save for a few moments when I can check my email.

Until then, everyone be well.  Know that I am fine.  I am just extremely perturbed.  And I’m likely cleaning house or reading a book.  At least I’ll have some time to update my journal.  Even when I have no music for my long commute.  Ugh.